Terms of service

Last updated: August 2026

Welcome to THE BUDDIES STORE.

These Terms of Service ("Terms") govern your access to and use of thebuddiesstore.com (the "Website") and your purchase of products from THE BUDDIES STORE ("Buddies", "we", "us", or "our").

By accessing our Website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website or place an order.

1. ABOUT THE BUDDIES STORE

THE BUDDIES STORE is a direct-to-consumer apparel brand focused on creating comfortable, everyday clothing designed around connection, belonging and everyday life.

Our products are designed and sold through our Website.

Website: thebuddiesstore.com
Brand: THE BUDDIES STORE

Business/Legal Name: THE BUDDIES STORE
Business Address: 001 Mauli Prasad Building, Sector 1 Shirvane Nerul Navimumbai 400706
Email: hello@thebuddiesstore.com
Phone: 9867805605

2. USING OUR WEBSITE

You agree to use our Website only for lawful purposes.

You must not:

  • Use the Website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorized access to the Website or its systems.
  • Interfere with the security or operation of the Website.
  • Copy, reproduce, modify or distribute our content without permission.
  • Use our brand name, logo, images or designs without our written permission.
  • Provide false, misleading or fraudulent information while placing an order.
  • Attempt to purchase products using unauthorized payment methods.

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect our business, customers or Website.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, measurements and other information displayed on the Website are accurate.

However, colours may appear slightly different depending on your device, screen settings, lighting and photography conditions.

Product measurements may also have minor manufacturing variations.

We reserve the right to:

  • Modify product information.
  • Update product specifications.
  • Change prices.
  • Discontinue products.
  • Limit the quantity of products available for purchase.

Any such change will not affect an order that has already been accepted and confirmed, except where required by law.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.

5. PRICING

All product prices displayed on the Website are in Indian Rupees (₹) unless otherwise stated.

The applicable product price will be the price displayed at the time you place your order.

Applicable taxes, shipping charges and other mandatory charges, if any, will be displayed during checkout.

We reserve the right to correct pricing or listing errors.

If an obvious pricing error occurs and an order has not yet been fulfilled, we may contact you before processing the order.

6. ORDERS

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation containing details of your purchase.

An order confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability.
  • Incorrect product or pricing information.
  • Suspected fraudulent or unauthorized activity.
  • Incorrect or incomplete customer information.
  • Delivery limitations.
  • Other circumstances where fulfilment is not reasonably possible.

If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to applicable payment-processing timelines.

7. PAYMENT

We may offer payment methods including online payments and Cash on Delivery (COD), depending on availability.

Payment options available to you will be displayed during checkout.

You agree to provide accurate payment and billing information.

We do not directly store complete payment-card information on our systems where payment processing is handled by third-party payment service providers.

Payment transactions may be subject to the terms and policies of the relevant payment provider.

8. CASH ON DELIVERY

Where COD is available, additional conditions may apply.

We may limit COD availability based on delivery location, order value, previous order history or other operational considerations.

Orders placed using COD may be subject to confirmation before dispatch.

Repeated refusal or non-acceptance of COD orders may result in COD being restricted for future orders.

9. SHIPPING AND DELIVERY

We currently deliver to serviceable locations within India.

Shipping and delivery timelines displayed on the Website are estimates and may vary depending on:

  • Delivery location.
  • Courier availability.
  • Weather conditions.
  • Public holidays.
  • Operational delays.
  • Events beyond our reasonable control.

Once an order has been handed over to the courier, tracking information may be provided where available.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

If an incorrect address is provided and the shipment cannot be delivered, additional shipping charges may apply for re-dispatch, where applicable.

For complete information regarding returns, exchanges and refunds, please refer to our Returns & Exchanges Policy.

10. RETURNS, EXCHANGES AND REFUNDS

Our returns, exchanges and refund process is governed by our Returns & Exchanges Policy.

Please review that policy before purchasing.

Nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable Indian law.

If a product is defective, damaged, incorrect or materially different from what was ordered, please contact us as soon as reasonably possible with the required order and product details.

11. DAMAGED OR INCORRECT ORDERS

If you receive:

  • A damaged product;
  • An incorrect product;
  • A missing product; or
  • A product with a manufacturing defect,

please contact our customer support team at [INSERT SUPPORT EMAIL] with your order number and relevant photographs/videos as soon as possible.

We may request additional information to verify the issue and determine the appropriate resolution.

12. USER ACCOUNTS

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate and current information.

You are responsible for activities conducted through your account unless the activity occurred due to circumstances beyond your reasonable control.

We reserve the right to suspend or terminate accounts where we reasonably believe the account is being misused or used fraudulently.

13. INTELLECTUAL PROPERTY

All content appearing on the Website, including but not limited to:

  • THE BUDDIES STORE name;
  • Logos;
  • Brand identity;
  • Product designs;
  • Graphics;
  • Photographs;
  • Videos;
  • Product descriptions;
  • Website design;
  • Text;
  • Illustrations; and
  • Other original content

is owned by or licensed to THE BUDDIES STORE and is protected by applicable intellectual property laws.

You may view and use the Website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content without our prior written permission.

14. USER-GENERATED CONTENT

If you voluntarily submit reviews, photographs, comments, testimonials or other content to us or through our Website or social media channels ("User Content"), you represent that:

  • You have the right to submit the content.
  • The content does not violate the rights of another person.
  • The content is not unlawful, defamatory, misleading or fraudulent.

By submitting User Content, you grant THE BUDDIES STORE a non-exclusive, royalty-free licence to use, reproduce, display and publish that content for legitimate brand, marketing and promotional purposes, subject to applicable law.

We may remove User Content that we reasonably believe violates these Terms or applicable law.

15. REVIEWS

We welcome genuine customer feedback.

Reviews should reflect the customer's actual experience with our products or services.

You must not submit fake, misleading, fraudulent or artificially generated reviews intended to misrepresent customer experience.

We reserve the right to moderate or remove reviews that violate applicable law or these Terms.

16. THIRD-PARTY SERVICES AND LINKS

Our Website may use third-party services, including payment processors, logistics providers, analytics providers, communication services and other technology providers.

We may also provide links to third-party websites.

We are not responsible for the content, policies, security or practices of third-party websites or services.

Your use of third-party services may be governed by their own terms and policies.

17. PRIVACY

Your use of the Website may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy.

By using the Website, you acknowledge that you have read our Privacy Policy.

Our Privacy Policy forms a separate policy and should be read together with these Terms.

18. PROHIBITED ACTIVITIES

You must not use our Website to:

  • Commit or facilitate fraud.
  • Violate applicable laws.
  • Infringe intellectual property rights.
  • Attempt unauthorized access to our systems.
  • Introduce malicious software.
  • Interfere with Website functionality.
  • Scrape or systematically copy Website content without permission.
  • Misrepresent your identity.
  • Abuse promotional offers.
  • Place fraudulent orders.
  • Use stolen or unauthorized payment information.

We may take appropriate action where prohibited activity is identified.

19. DISCLAIMER

We make reasonable efforts to keep the Website accurate, secure and available.

However, we do not guarantee that:

  • The Website will always be available without interruption.
  • The Website will always be free from errors.
  • All content will always be completely current.
  • The Website will be free from technical issues.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, THE BUDDIES STORE will not be responsible for indirect, incidental, special or consequential losses arising from the use of the Website or purchase of products.

However, nothing in these Terms limits liability where such limitation is prohibited by applicable law, including applicable consumer protection rights.

21. FORCE MAJEURE

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, government actions, strikes, transportation disruptions, public emergencies, technical failures, war, civil disturbances or other events beyond our reasonable control.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, Website, products, services or applicable legal requirements.

The updated version will be published on this page with the revised "Last updated" date.

Your continued use of the Website after the updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of appropriate consumer forums, courts having jurisdiction over the location of [INSERT LEGAL BUSINESS ADDRESS / REGISTERED OFFICE] shall have jurisdiction over disputes arising from these Terms.

Nothing in this section prevents a consumer from exercising any statutory right available under applicable consumer protection law.

24. GRIEVANCE REDRESSAL

If you have a complaint or concern regarding your order, product, payment, delivery or Website experience, please contact us first so that we can try to resolve the issue.

Grievance / Customer Support Contact

THE BUDDIES STORE
Email: [INSERT SUPPORT EMAIL]
Phone: [INSERT PHONE NUMBER, IF APPLICABLE]
Address: [INSERT BUSINESS ADDRESS]

We will make reasonable efforts to review and respond to complaints within the time required by applicable law.

25. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted to the extent necessary to make it enforceable, and the remaining provisions will continue to apply.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Returns & Exchanges Policy, Shipping Policy and any other policies displayed on the Website, constitute the terms governing your use of the Website and purchase of our products, subject to applicable law.

27. CONTACT US

For questions regarding these Terms or your order, contact us:

THE BUDDIES STORE
Email: [INSERT SUPPORT EMAIL]
Website: thebuddiesstore.com
Address: [INSERT BUSINESS ADDRESS]