Shipping policy

Last updated: August 2026

At THE BUDDIES STORE, we want getting your order to be as simple as shopping for it.

We currently ship orders across India to locations that are serviceable by our delivery partners.

1. WHERE WE SHIP

We currently offer delivery across India, subject to courier serviceability.

Some remote or restricted locations may have limited delivery availability. If your address is not serviceable, we will contact you and provide the available options.

2. ORDER PROCESSING

Orders are generally processed and prepared for dispatch after successful order confirmation.

Once your order has been dispatched, you will receive shipping/tracking information where available.

Processing and dispatch times may vary during:

Product launches
Sales or promotional periods
Public holidays
High-volume periods
Unforeseen operational circumstances

3. DELIVERY TIME

Estimated delivery timelines may vary depending on your location and courier serviceability.

As a general guideline, orders are expected to be delivered within approximately:

3–7 business days after dispatch.

Remote locations may require additional time.

The delivery timeline shown at checkout or communicated with your order should be treated as the most relevant estimate for your shipment.

Delivery timelines are estimates and are not guaranteed unless specifically stated otherwise.

4. SHIPPING CHARGES

FREE SHIPPING ON ORDERS ABOVE ₹999.

For orders below ₹999, applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value or other applicable factors.

5. CASH ON DELIVERY (COD)

COD is available on eligible orders and serviceable locations.

COD availability may depend on:

Delivery location
Order value
Courier serviceability
Previous order history
Other operational considerations

We reserve the right to restrict COD availability for certain orders or locations.

6. ORDER TRACKING

Once your order has been dispatched, we may provide a tracking link or tracking number through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information to follow the progress of your shipment.

Tracking information may take some time to become active after the order is handed over to the courier.

7. DELIVERY ATTEMPTS

Our delivery partners may make multiple delivery attempts depending on their standard operating procedures.

Please ensure that:

Your delivery address is correct.
Your phone number is reachable.
Someone is available to receive the package when required.

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, or other customer-related reasons, additional shipping charges may apply for re-dispatch, where applicable.

8. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information at checkout.

Please carefully check your:

Name
House/Flat number
Building/Society
Street
Area
City
State
PIN code
Mobile number

If you notice an error after placing your order, contact us as soon as possible at:

[INSERT SUPPORT EMAIL]

We will try to update the address before dispatch. However, we cannot guarantee that changes will be possible once the order has been dispatched.

9. DELAYED DELIVERIES

Although we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

Weather conditions
Natural disasters
Transportation disruptions
Public holidays
Government restrictions
Strikes
Operational disruptions
High shipment volumes
Incorrect or incomplete address information
Other unforeseen circumstances

If your order appears significantly delayed, please contact us with your order number so that we can assist you.

10. LOST OR DAMAGED SHIPMENTS

If your shipment appears to be lost, significantly delayed or damaged during transit, please contact us at:

[INSERT SUPPORT EMAIL]

Please provide your order number and any relevant photographs or other information requested by our support team.

We will coordinate with the relevant delivery partner and work towards an appropriate resolution.

11. DAMAGED PACKAGE AT DELIVERY

If the package appears visibly damaged at the time of delivery, we recommend checking the contents as soon as possible.

If the product inside is damaged, incorrect or defective, please contact us with:

Order number
Photographs of the package
Photographs/videos of the product
Description of the issue

This will help us investigate the issue and provide the appropriate resolution under our Returns & Exchanges Policy.

12. MULTIPLE PRODUCTS IN ONE ORDER

Where an order contains multiple products, we may ship the products together or separately depending on product availability, warehouse processing and logistics requirements.

If products are shipped separately, you may receive separate tracking information.

13. INTERNATIONAL SHIPPING

At present, THE BUDDIES STORE does not offer international shipping unless specifically stated on the Website.

We currently focus on deliveries within India.

14. DELIVERY TO PIN CODES

Delivery is subject to serviceability by our logistics partners.

If your PIN code is not serviceable, we may be unable to complete delivery to that address.

Where possible, we will contact you to discuss an alternative delivery address or applicable resolution.

15. SHIPPING PARTNERS

We may work with third-party courier and logistics partners to deliver your orders.

The delivery partner assigned to your order may vary depending on your location, shipment type and operational requirements.

16. CONTACT US

For questions regarding shipping or delivery, please contact us:

THE BUDDIES STORE

Email: hello@thebuddiesstore.com
Phone: 9867805605
Website: thebuddiesstore.com

Please include your order number when contacting us about an existing order so that we can assist you faster.